by Amna Tanveer Khan
Customers are at the core of any business since it is them who can make or break it and thus customer satisfaction becomes the most important factor not only just to ensure loyalty but also their purchase intention or their will to associate with the brand or service. High-standard customer service can win your clients’ hearts and make you recognizable within your target group.
A quote by Shep Hyken that goes “All of your customers are partners in your mission” is something that very closely relates to FindMyAdventure’s ideology because we are not just in the business of turning travel dreams into a reality, we are also in charge of making customers our supportive partners and we do it through living up to their demands and expectations that automatically translates to happy customers.
Here are some words directly from our customers.
Hamza Khan: “Had the experience of traveling with FMA on their Swat, Kalam, and Shogran tour program. Loved the experience overall. Very nice accommodations, good food, and best of all, the guides were super friendly. Highly recommended.”
Fizz Ahmed, who attended the Lahoti Mela, believes FMA turned her childhood dream into a reality. “When FMA says it’s women-friendly, they actually make sure that you are safe and sound. Thanks for the courage that you gave me.”
FindMyAdventure gave away a trip to Mushkpuri for Aqi Ejaz and she had an amazing experience. “It has been a hard year for many people & I knew that a getaway from home was the medicine I needed to lift my spirits. One thing which differentiates FMA from other travel companies is they always stay connected to you throughout the trip by text/call. They are the best in town.”
Another customer, Jelle Fleerakkers, was of the view that their trip to Gilgit-Baltistan with FMA was a perfect experience. “It started with the preparations, where we together finalized our itinerary very carefully and with lots of room for discussion and good advice. On the ground, everything was organized smoothly. Great guides, good cars, a lot of flexibility, and room for feedback or changes. We couldn’t have wished for a better trip. They delivered as promised (and more) for a good price!”
Anas Ahmed took a trip to the North and was full of praises for making the trip adventurous, memorable, and a fun one. “The best thing was the flexibility in changing and getting recommendations as to where to eat, see, or stay. It was also really nice to see how FMA is well known in the area and we got greeted very warmly by the local hotels, tour guides, etc.”
Customer Satisfaction is a constant thing. For as long as your business is running, you need to be at the top of your game when it comes to customers and FindMyAdventure hopes and strives hard to make sure to never lack on this front.